External Relations Associate

About Theatre Exile
Theatre Exile is a nonprofit theater company dedicated to enhancing the cultural experiences of all Philadelphians through the staging of works that engage the imagination. We have a small team of dedicated individuals who work together to produce high-level theatre.  We produce challenging plays that explore the complexities of the human condition and contain a sense of true Philadelphia grit and passion. We are constantly striving to reach out to new theater audiences throughout the community by presenting both new works as well as established plays that are often reinterpreted in original ways.  We believe in freedom of expression formulated through innovation, exploration, and provocation. At the same time, we provide a safe and creative environment in which local artists can grow and experiment and ultimately, find their own voice.
We traditionally produce three mainstage productions, a new play development series, an education program which includes outreach and classes, as well as special events. 
Theatre Exile is an equal opportunity employer and hires without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please note, however, Theatre Exile’s current administrative space is not wheelchair accessible.
Position Overview
The External Relations Associate must be a resourceful, self-motivated individual with strong organization, communication, and people skills.  He/she/they must have a passion for the work of Theatre Exile. 
The External Relations Associate will be the first point of contact for our patrons and donors. They will be responsible for working with the Producing Artistic Director and Director of Individual Giving to manage the CRM database, process ticket sales and subscriptions, manage comp tickets, and acknowledge donors. All Theatre Exile staff members are expected to be a representative at performances and other events when needed.
Because of the cross-departmental nature of the position, the External Relations Associate will work collaboratively with all staff but will report directly to the Producing Artistic Director.  It is a part-time position requiring 20 hours per week; it is expected that the External Relations Associate will be in the office for 4 hours per day, weekdays.  The position will work out of the Theatre Exile office in South Philadelphia. 
The External Relations Associate will be responsible for the following areas of focus:
  • Address patron questions and issues via phone
  • Manage box office email
  • Process ticket sales
  • Process subscriptions
  • Process donations, including maintaining donor files
  • Manage complimentary tickets for staff and development
  • Process workshop registrants
  • Print tickets/performance reports for each show
  • Process gift certificates purchased and requested for special events
  • Work with Producing Artistic Director to ensure all acknowledgment letters and emails for donations are up to date in CRM
  • Create acknowledgment emails/letters for development items.
  • Pull donor lists reports from CRM for programs, development mailings, and opening night
  • Communicate with subscribers about choosing dates, benefits, etc.
  • Assist with the planning of special events
  • Additional duties as needed
Core Competencies
  • Strong Communications skills (written/verbal) and interpersonal savvy
  • Strong organizational skills
  • Strong attention to detail
  • People management skills
  • Personal code of ethics, integrity, diversity and trust
  • Self-motivated and able to successfully navigate within varying degrees of ambiguity in a fast-paced environment
  • Manage multiple projects concurrently
  • Experience working with databases
  • Experience with Microsoft Office including Word and Excel
  • Customer service experience
  • Passion for the arts
  • Minimum of one year experience in an office environment and/or customer service
  • Bachelor’s degree preferred but not required
Qualifications Preferred But Not Required
Education Level: Bachelor's degree preferred but not required
To Apply
Email cover letter and resume to Please address cover letters to the Producing Artistic Director.