Procedures & Policies
Making a Purchase
Subscription and ticket purchases, as well as tax-deductible donations, may be made in person, by phone, or securely online. Unless otherwise noted, group sales, gift certificates and merchandise are available by phone or in person only.
No Refunds Policy
Tickets are non-refundable and no credits will be issued for unused tickets, whether they were purchased individually or as part of a subscription package.
Methods of Payment
Theatre Exile accepts cash, check, Visa, MasterCard, American Express.
Payment for Reservations
Tickets cannot be reserved without payment, which must be received at the time purchase.
Receipt of Tickets
Tickets purchased individually are held under the patron’s name for pick up at Will Call within one hour of performance time. To receive tickets in advance, please stop by the Theatre Exile offices in person during regular business hours or specify when you order that you would like us to send them to you.
Subscribers receive their tickets at the venue box office on their first chosen performance date, or if requested, via mail prior to the beginning of the season or upon selecting performance dates.
We will try to accommodate ticket exchanges up to 48 hours before the earlier performance; upgrade fees may apply.
Unused tickets may be donated to Theatre Exile for tax credit. Donations may be arranged by phone or in person.
All seating for Theatre Exile’s Mainstage Season is general admission. Patrons requiring special seating consideration due to a medical condition should contact the Box Office to make advance arrangements. Availability depends on the performance venue.
Plan to arrive at least 30 minutes before your scheduled performance time. The theatre will be opened for seating by the House Manager approximately 20 minutes prior to curtain.
As a benefit to our subscribers, our Priority Seating program invites subscribers to enter the theatre first upon opening of the house, for mainstage productions.
Latecomers will be seated completely at the discretion of the House Manager at the first appropriate break that allows for the least disruption for the actors, as well as the rest of the audience. Please keep in mind only a limited number of latecomers can be accommodated. Please notify the Box Office at 215-218-4022 if you know you will be late to a performance so the House Manager can be prepared.
Service & Handling Fees
In order to maintain inexpensive ticket pricing, as well as help offset expenses related to box office hardware, software and third party online sales services, Theatre Exile must charge a service fee to each sale. We make every effort to keep the fees as reasonable as possible. Subscription purchases will incur a $6 per order handling fee and individual ticket purchases are charged an additional $4 fee per ticket.
Performance cancelations due to inclement weather or other circumstances are very rare. When a performance must be canceled, we will make every attempt to contact you to make arrangements for an alternate date. Please note: Theatre Exile does not offer refunds when a performance has taken place.
Food & Beverage Policy
Food and beverages that are purchased at concessions are permitted in the theater.
No Recording Policy
Due to contract restrictions stipulated by Actor’s Equity, the national union of professional stage actors and managers, the use of recording equipment or the taking of photographs is strictly prohibited at all performances. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices. Theatre Exile reserves the right to confiscate any and all devices in non-compliance to this policy.
Due to the intimate nature of our performances, almost any noise may be disruptive for other patrons, as well as the actors on stage. Out of courtesy, we insist that all electronic devices (cell phones, pagers, watch alarms, etc.) be turned off and any lozenges or cough drops be opened before the start of the performance. Conversation must be kept to a minimum and text messaging is forbidden.